My parents have been married for 25 years and have decided to visit France to celebrate. I purchased a love lock for them to lock on the famous bridge in France. Unfortunately, their lock was randomly stolen with a few other items during a break-in. They were heart broken. Immediately, I emailed the company and requested another with the same engravings. They were quick, attentive, and gracious. This is a rare thing in companies and I wanted to thank you guys. Keep up the good work and great service!