How long does it take to engrave and ship my order?


We strive to process all order within 2-3 business days and ship immediately following.

Can I pickup our orders?


We prefer to ship all orders, but pickup at our office in Brooklyn, NY is available. Please contact us at info@makelovelocks.com to schedule a pickup.

Do you offer international shipping?


Yes we do, we ship all international orders via USPS First Class, International Priority and USPS International Express. Delivery time does vary depending on the country we are shipping too.

What shipping companies and services do you offer?


We offer USPS and Fed-Ex as our shipping carrier and offer the following services.

  • USPS First Class Domestic & International
  • USPS Priority Shipping Domestic and International
  • USPS Express International
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx 2 day
  • FedEx Express Saver

What is the cost of shipping?


The rate charged for the shipping of your order is based on the weight of your products,your location and service chosen. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

What is the normal delivery time?


Delivery Times

  • Domestic
    • First Class ( 3-7 Business Days)
    • Priority (2-4 Business Days)
    • FedEx Priority Overnight (Before noon to most locations )
    • FedEx Standard Overnight (Before the end of the day)
    • FedEx 2 Day
    • FedEx Express Saver (2-3 Days )
  • International
    • First Class (2-6 weeks depending on location)
    • Priority (5-10 days depending on location)
    • Express ( 3-7 days depending on location)

What type of packaging do you use?


Packaging

First Class shipments will be mailed inside a padded envelope, due to weight restrictions we can not offer a decorative gift box with these shipments.

Priority and Express packages are shipped inside a free pillow gift box and topped off with a silver bow. There is no additional charge for this.

How are International Customs Duties and Tax handled?


When ordering from MakeLoveLocks.com, you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

How can i track my order?


Your order tracking number will be emailed to you the moment we process your order and generate a shipping label.

Please be advised that international tracking is very limited and it is normal to experience a delay between updates on the packages location.

How are backorders handled?


While we do maintain a large inventory from time to time an order can go out of stock.If an item goes out of stock we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Make Interactive LLC will stand behind every product sold. Understandably, personalized gifts cannot be accepted for return. If your order has defects from the manufacturer or engraving mistakes on our part, you may return it in its original packaging and in new condition for a credit or exchange. All returns must be made within 30 days.

We understand that everyone makes mistakes, especially on spelling names, dates and even numbers. Double check your personalized gifts before submitting your order. If you did make a mistake and need a replacement, we will offer it to you with a 10% discount. If we made the mistake, we will send you the replacement at no additional charge to you.

Please visit our privacy policy at this link Privacy Policy

Send messageclear