What type of padlock is used?

The padlocks we use have the following specifications.

  • Anodized Aluminum Body
  • Two Keys
  • Hardened Steel Shackle (5/16″ Diameter)
  • 1.82″ Tall x 1.75″ Wide x .75 Thick
  • Weight of approximately 8 oz.
  • Proudly Made In the USA

Does my padlock come with any keys?

We include two brass keys with each lock and every lock we sell features a unique set of keys.

What colors are available?

We offer the following colors.

  • Red
  • Blue
  • Pink
  • Purple
  • Pink
  • Orange
  • Black
  • Green
  • Gold

What sizes do you offer?

All the padlocks we sell utilize the same size body (1.82″ H x 1.75″W x .75″ D) but we do offer 3 different size shackles. The larger shackle (loop) makes it easier to lock multiple locks together.

  • 1.5″
  • 2″
  • 3″

What is included with my order?

Every Love Padlock we ship includes a beautifully printed 4×6 post card with a brief history about Love Locks and two keys.

All orders shipped with USPS Priority/Express  or FedEx service also include a free gift pillow box.

Can I also have the back of my lock engraved?

Absolutely, this service is unique to MakeLoveLocks.com . The rear of the padlock does contain a small screw and this area can not be engraved.

Is there a limit to the amount of text or clip art that I can use on my love lock?

Absolutely not, we encourage all of our customers to explore the vast assortment of ever expanding art work and fonts we have made available. No two love locks are the same and we love seeing some of the amazing designs people have created.

How is my lock engraved?

We use a process called laser engraving to create a permanent and beautiful engraving. The process works by using a high intensity laser to remove the anodized color from the lock and leaving behind the exposed bare aluminum.

Do you engrave your brand logo on the finished product?

Absolutely not! … The finished Love Lock is meant to be a cherished gift and not a billboard for our business. The only markings on the lock aside from your engraving is a small stamping from the original manufacture, this marking is located on the side of the lock and does not interfere with any engraving.

This is a surprise gift , will the packaging ruin my surprise when it comes in the mail?

Absolutely not! … We ship all our products in discrete packaging that does not make any mention of our website or love locks.

Can I submit my own custom artwork or design for a Love Lock?

We do offer this service on a per job basis. Please contact us at info@makelovelocks.com for details.

Can I submit my own custom artwork or design for a Love Lock?

We do offer this service on a per job basis. Please contact us at info@makelovelocks.com for details.

What form of payment is accepted?

We accept all major credit cards and also offer the option of utilizing PayPal.

Do you charge sales tax?

We are located in Brooklyn, NY and as such must collect sales tax for all orders being shipped to an address in the state of NY.

Is my credit card payment secure?

We utilize the most trusted credit card  processing company in the world. Authorize.net

How long does it take to engrave and ship my order?

We strive to process all order within 2-3 business days and ship immediately following.

Can I pickup our orders?

We prefer to ship all orders, but pickup at our office in Brooklyn, NY is available. Please contact us at info@makelovelocks.com to schedule a pickup.

Do you offer international shipping?

Yes we do, we ship all international orders via USPS First Class, International Priority and USPS International Express. Delivery time does vary depending on the country we are shipping too.

What shipping companies and services do you offer?

We offer USPS and Fed-Ex as our shipping carrier and offer the following services.

  • USPS First Class Domestic & International
  • USPS Priority Shipping Domestic and International
  • USPS Express International
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx 2 day
  • FedEx Express Saver

What is the cost of shipping?

The rate charged for the shipping of your order is based on the weight of your products,your location and service chosen. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

What is the normal delivery time?

Delivery Times

  • Domestic
    • First Class ( 3-7 Business Days)
    • Priority (2-4 Business Days)
    • FedEx Priority Overnight (Before noon to most locations )
    • FedEx Standard Overnight (Before the end of the day)
    • FedEx 2 Day
    • FedEx Express Saver (2-3 Days )
  • International
    • First Class (2-6 weeks depending on location)
    • Priority (5-10 days depending on location)
    • Express ( 3-7 days depending on location)

What type of packaging do you use?


First Class shipments will be mailed inside a padded envelope, due to weight restrictions we can not offer a decorative gift box with these shipments.

Priority and Express packages are shipped inside a free pillow gift box and topped off with a silver bow. There is no additional charge for this.

How are International Customs Duties and Tax handled?

When ordering from MakeLoveLocks.com, you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

How can i track my order?

Your order tracking number will be emailed to you the moment we process your order and generate a shipping label.

Please be advised that international tracking is very limited and it is normal to experience a delay between updates on the packages location.

How are backorders handled?

While we do maintain a large inventory from time to time an order can go out of stock.If an item goes out of stock we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Make Interactive LLC will stand behind every product sold. Understandably, personalized gifts cannot be accepted for return. If your order has defects from the manufacturer or engraving mistakes on our part, you may return it in its original packaging and in new condition for a credit or exchange. All returns must be made within 30 days.

We understand that everyone makes mistakes, especially on spelling names, dates and even numbers. Double check your personalized gifts before submitting your order. If you did make a mistake and need a replacement, we will offer it to you with a 10% discount. If we made the mistake, we will send you the replacement at no additional charge to you.

What information do we collect?

We collect information from you when you place an order or subscribe to our newsletter.

What do we use your information for?

We collect information from you when you place an order or subscribe to our newsletter.

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website
    • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
    • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
    • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Your Consent

By using our site, you consent to our web site privacy policy.

Contacting Us

If there are any questions regarding this privacy policy you may contact us via email at info@makelovelocks.com

Do you offer volume discounts for large groups and business's ?

Yes we do , we offer discounts on all orders of 10 or more engraved  love locks. Please contact our sales team via email at sales@makelovelocks.com

Do you offer wholesale accounts?

Yes we do , we offer several discount levels based on monthly quantities and expected volume.

Please contact our business sales team for more information at sales@makelovelocks.com

Do you offer custom design services for large events / corporate orders?

Our team of graphic artist and illustrators can help incorporate any logo or create a custom one off design for your next event. We also have the ability to generate any number of  custom locks based on a list of names or other dynamic content.

Please contact us at sales@makelovelocks.com to speak to one of our design consultants.

How can we give each guest at our event their own customized lock?

Simply send us your guest/event list and we will handle the rest. Its that easy!

Please contact us at sales@makelovelocks.com to speak to one of our design consultants for more information.

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